It is with customer service that you see how a company truly regards its clients. If they value you as a customer, then they would do everything to make all aspects of your interaction with them easy and comfortable. IKEA is well aware of its trafic flow at different times of the day and week, and needs to hire enough staff to facillitate this flow - even if it means that sometimes they might have too much staff. They can always have staff do other tasks if that happens. These "cheap" stores aren't really cheap - they still make huge profits. But they are being cheap and disrespectful to their customers. Much of what they sell, people don't really need, so a bad experience, bad press, and people will just stay away altogether. A picture loke yours reminds me why I rarely set foot in IKEA's maze - their maze is another story. Like being in a Las Vegas casino - once you're inside, it's hard to figure out how to get out without going through some maze meant to make you try to part with your money at every turn.
That's a great comparison, Agnes. I don't know how many times I have wandered around looking for the nearest exit. "Ikea maze". So true. Perhaps it is no coincidence that for a while, they were selling stuffed rats… I think my daughter's cat still has one.
Have you ever noticed the stressed look on couple's faces? I wonder how many of them break up after a visit.
And yet you went back again...
ReplyDeleteI know, right? From now on, I think I will only go for the Lingonberry juice, napkins and candles and forget everything else.
ReplyDeleteGo first thing in the morning. In and out in 15 minutes.
ReplyDeleteThe delivery counter is far worse, Katia. Have been in it a few times recently. One Thursday night, I was in it for more than an hour.
ReplyDeleteCustomer service in returns and deliveries leaves a lot to be desired.
Mary
It is with customer service that you see how a company truly regards its clients. If they value you as a customer, then they would do everything to make all aspects of your interaction with them easy and comfortable. IKEA is well aware of its trafic flow at different times of the day and week, and needs to hire enough staff to facillitate this flow - even if it means that sometimes they might have too much staff. They can always have staff do other tasks if that happens. These "cheap" stores aren't really cheap - they still make huge profits. But they are being cheap and disrespectful to their customers. Much of what they sell, people don't really need, so a bad experience, bad press, and people will just stay away altogether. A picture loke yours reminds me why I rarely set foot in IKEA's maze - their maze is another story. Like being in a Las Vegas casino - once you're inside, it's hard to figure out how to get out without going through some maze meant to make you try to part with your money at every turn.
ReplyDeleteThat's a great comparison, Agnes. I don't know how many times I have wandered around looking for the nearest exit.
ReplyDelete"Ikea maze". So true.
Perhaps it is no coincidence that for a while, they were selling stuffed rats…
I think my daughter's cat still has one.
Have you ever noticed the stressed look on couple's faces? I wonder how many of them break
up after a visit.