Rite-Aid Cleans Up Its Act On Smith

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The Rite-Aid Plaza before

Before

New And Improved Plaza As of Saturday October 13

A few weeks ago, I wrote a post about Eckerd/ Ride-Aid's pretty nasty looking tree pits in front of the store on Smith. Huge weeds were growing around the trunks of the little cherry trees, giving the entire plaza in front of the store a rather unkempt look. One of my neighborhood friends was as annoyed as I was by the appearance of the store front. He and his wife had gone in a few times to tell the manager to be more neighborly by cleaning up the mess. To no avail. So he emailed Rite-Aid Headquarter's customer service. And lo and behold, just a day or so later, the weeds were pulled, the tree pits cleaned out and my friend received a personal call from the store's manager.

Now that is real success and proves that it pays to be civic-minded!
Below Is the email exchange which prompted the quick action:
Ride-Aid Regarding Store Address: corner of President @ Smith street Store City: BROOKLYN Store To whom it may concern There are about 6 small trees planted in front of this store. Each one of the "tree pits" is overgrown with weeds and is full of garbage. We have brought this to the attention of the local manager on many occasions and each time we were promised that action would be taken. As of today, no action has been taken! I think it is an insult to the people who frequent the store (and to the community in general) that you care so little that you can't even keep the area in front of your store neat and clean I would greatly appreciate hearing from you in regards to this matter. Sincerely yours, E.A. 

Response From Ride-Aid Customer Service: From: Gwyn Snyder Sent: Oct 11, 2007 4:31 PM Subject: RE: Customer Service Contact Form 

I have forwarded your comments to the Regional Office and Store Management. A member of management will contact you shortly. I sincerely apologize, and appreciate you bringing this to our attention. Gwyn Customer Support 

E.'s Thanks

 To: gsnyder@riteaid.com Subject: RE: Customer Service Contact Form 

Well Gwen it did the trick...I was very happy to return home to see a very much nicer and cleaner front and the tree pits cleaned up.. Thanks again for your attention to this matter....Just to let you know the front yard made it into one of the local blogs here in Carroll Gardens...www.pardonmeforasking.blogspot.com Sincerely, E.